Home Care Hot Seat

In this special episode of "Home Care Hot Seats," hosts Kelly and Nicole take a break from the usual industry talk to give listeners a peek into their personal lives. From small-town roots to the challenges of motherhood and entrepreneurship, they share stories, laughs, and a few surprising hobbies. Tune in for a mix of serious and light-hearted questions that reveal more about the dynamic duo behind the podcast. Whether it's discussing their go-to gas station snacks or confessing their love for Michael Bolton, this episode is all about getting to know Kelly and Nicole beyond their roles in the home care industry

Hosts: Nicole and Kelly
Summary:
In this episode, Nicole and Kelly dig into a hotly debated topic in the home care community: whether home care owners should have industry experience before starting their agency. The discussion stems from a post in the Home Care Ops Facebook community that sparked varied opinions. The hosts explore different perspectives, considering the impact of state regulations, the necessity of healthcare knowledge versus business acumen, and the evolving nature of the home care industry.
Key Topics Discussed:
Industry Experience vs. Business Acumen:
Debate on whether prior industry experience is essential for home care agency owners.
The importance of understanding the home care industry's nuances and the role of state regulations.
Healthcare Background in Home Care:
The distinction between medical and non-medical services in home care.
Challenges of being regulated by medical entities for non-medical services.
Business Growth and Delegation:
The necessity of delegating responsibilities as the business grows.
The value of bringing in business experts to enhance operational efficiency.
Regulation and Standardization in Home Care:
Discussion on the need for industry-wide standards and best practices.
The idea of creating an overarching governing body or accreditation for home care.
Adapting to Change and Evolving Industry Standards:
Emphasis on the importance of being open to change and learning.
Reflections on how the COVID-19 pandemic has altered industry practices and standards.
Mentioned Links and Resources:
Home Care Ops community https://www.facebook.com/groups/homecareops/
Various state regulations and their impact on home care operations

Hosts: Nicole and Kelly
Guest: Kat Villanueva
Summary:
In this engaging and insightful episode, Nicole and Kelly welcome their first guest, Kat Villanueva, to discuss the transformative role of Virtual Assistants (VAs) in the home care industry. Kat, a seasoned entrepreneur and VA expert, shares her personal journey from a neurosurgical ICU nurse to a home care agency owner and eventually to founding a VA service. The hosts and Kat dive into the benefits of VAs, addressing common concerns such as language barriers, cultural differences, and best practices for integrating VAs into home care businesses. The episode is packed with practical advice, success stories, and a candid discussion on the future of home care with technology.
Key Topics Discussed:
Kat's Personal and Professional Journey:
Transition from nursing to home care agency ownership.
The inception of her VA service and its impact on her business.
The Role and Impact of VAs in Home Care:
Addressing common misconceptions and fears about using VAs.
Real-life success stories of VAs significantly reducing administrative costs and improving operations.
Best Practices for Working with VAs:
Importance of proper onboarding and training.
Strategies for effective communication and task delegation.
Overcoming Cultural and Language Barriers:
Insights into the Filipino culture and the high proficiency in English among VAs.
The importance of cultural understanding in global business services.
Future Plans and Aspirations:
Kat discusses potential expansions and new services for her VA business.
The hosts and Kat explore the evolving landscape of home care and technology.
Mentioned Links and Resources:
Olivia Professional Solutions (Kat's VA service) kat@oliviapros.com
Home Care Ops community https://www.facebook.com/groups/homecareops/

Hosts: Kelly and Nicole
Summary:
Join Kelly and Nicole in a lively, heartfelt, and thought-provoking journey as they look back at 2023 and share their excitement and predictions for 2024. This episode is a blend of fun anecdotes, candid reflections, and deep insights into the world of entrepreneurship and home care. The hosts discuss personal achievements, the rollercoaster of running a business, and the importance of taking time to celebrate the small victories. They also dig into the challenges they faced, offering empathetic perspectives and lessons learned. Looking ahead, they explore the evolving landscape of home care, the potential of technology, and the importance of community among industry peers.
Key Topics Discussed:
Reflections on 2023:
Celebrating personal and professional milestones.
Embracing the journey of growth and the power of reflection.
The ups and downs of entrepreneurship and home care management.
Challenges and Growth:
Balancing the demands of personal life with business responsibilities.
Navigating through tough times, including family health issues and business changes.
The value of having a supportive team and a strong community network.
Looking Forward to 2024:
Anticipating new opportunities and embracing upcoming challenges.
Discussing the role of AI and technology in enhancing home care services.
Advocating for sustainable and innovative business models in the home care sector.
Industry Insights:
Analyzing the changing dynamics of home care.
The potential impact and integration of AI and technology in the industry.
Adapting to industry changes and the importance of innovative approaches.
Mentioned Links and Resources:
Home Care Owners community https://www.facebook.com/groups/homecareops/
Aging Parent Blueprint course https://www.kellyadamsonline.com/apb-waitlist
Virtual Assistant services in home care through Olivia Pros https://www.oliviapros.com/