Our First Hot Topic for the Hot Seat

Hosts: Nicole and Kelly

Summary:

In this episode, Nicole and Kelly dig into a hotly debated topic in the home care community: whether home care owners should have industry experience before starting their agency. The discussion stems from a post in the Home Care Ops Facebook community that sparked varied opinions. The hosts explore different perspectives, considering the impact of state regulations, the necessity of healthcare knowledge versus business acumen, and the evolving nature of the home care industry.

Key Topics Discussed:

Industry Experience vs. Business Acumen:

• Debate on whether prior industry experience is essential for home care agency owners.

• The importance of understanding the home care industry's nuances and the role of state regulations.

Healthcare Background in Home Care:

• The distinction between medical and non-medical services in home care.

• Challenges of being regulated by medical entities for non-medical services.

Business Growth and Delegation:

• The necessity of delegating responsibilities as the business grows.

• The value of bringing in business experts to enhance operational efficiency.

Regulation and Standardization in Home Care:

Discussion on the need for industry-wide standards and best practices.

The idea of creating an overarching governing body or accreditation for home care.

Adapting to Change and Evolving Industry Standards:

Emphasis on the importance of being open to change and learning.

Reflections on how the COVID-19 pandemic has altered industry practices and standards.

Mentioned Links and Resources:

• Home Care Ops community https://www.facebook.com/groups/homecareops/
• Various state regulations and their impact on home care operations